- All orders placed after 1pm on Friday will be processed the following Monday.
- In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
- All items are shipped directly from Kokontozai Stores and Warehouse. If you have ordered items more than one, you might receive a separate delivery from each store/warehouse.
- You will receive regular e-mail updates on the delivery status of your order.
- Shipping times will vary. And we only dispatch items with DHL who offer next day delivery to EUROPE swell 2- 4 day express delivery worldwide.