Shipping & returns

Order

• All orders placed after 1pm on Friday will be processed the following Monday.

• In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

Shipping

• All items are shipped directly from Kokontozai Stores and Warehouse. If you have ordered items more than one, you might receive a separate delivery from each store/warehouse.

• You will receive regular e-mail updates on the delivery status of your order.

• Shipping times will vary. And we only dispatch items with DHL who offer next day delivery to EUROPE swell 2- 4 day express delivery worldwide.

• Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.